• About Floorscapes
• Carpet Planning
• Hardwood Flooring
• Laminate Flooring
• Consumer Credit
• Warranties
• 60 Day Guarantee

Warranties

• Mohawk Floorscapes carpet styles carry a Three Feather (10-year), Two Feather (7-year), or One Feather (5-year) limited performance warranty against staining and manufacturing defects.
• In addition, all Three Feather (10-year) and Two Feather (7-year) Mohawk Floorscapes carpet styles carry a limited texture retention warranty.
  Plus
• All Mohawk Floorscapes carpet styles have a 60 Day Satisfaction Guarantee.

MOHAWK FLOORSCAPES 60 DAY SATISFACTION GUARANTEE

Mohawk Carpet is committed to total satisfaction and offers the strongest, simplest, full-replacement warranty in the carpet industry. Our 60-Day Satisfaction Guarantee allows you to buy with complete confidence because if, for any reason, you are not completely satisfied with your new Mohawk Floorscapes carpet during the first 60 days after purchase, we will replace it with a Mohawk Floorscapes carpet of comparable value at no charge...no questions asked!

The only condition is that the carpet you wish to replace must not have been misused, damaged, or abused. Full replacement option may be exercised once for each original purchase and applies to carpet only. Labor is the responsibility of the consumer.

MOHAWK FLOORSCAPES TOTAL PERFORMANCE WARRANTIES

Limited Texture Retention Warranty
Mohawk warrants that your Mohawk Floorscapes carpet will not show abnormal appearance change from foot traffic as a result of the yarn losing twist. If your carpet shows abnormal surface changes from foot traffic as a result of the yarn losing twist, and the carpet's appearance cannot be restored, Mohawk will arrange a credit based upon the original purchase price of carpet only. (This warranty applies to Three Feather (10-year) and Feather (7-year) carpets only.)

Limited Manufacturing Defects Warranty
Your Mohawk Floorscapes carpet is warranted to be free from manufacturing defects. Should a manufacturing defect occur, Mohawk will arrange a credit based upon the original purchase price of carpet only.

Limited Stain Warranty
Although no carpet is stain proof, Mohawk warrants that your new Mohawk Floorscapes carpet will resist food and beverage staining better than comparable untreated nylon carpet. Hot beverage substances and non-food substances that alter color, such as bleaching agents, acne medications, and other strong chemicals are excluded.

Warranty Coverage
Upon determination of a valid Texture Retention, Manufacturing Defect, or Stain claim, credit will be issued based upon the length of time your carpet has been used and according to the appropriate schedule listed below. Credit will be issued to your retailer and will be good toward the purchase of new Mohawk Floorscapes carpet of the same or comparable color and style. Credit applies to affected areas only and does not include pad or labor.